Last Updated: December 14, 2023.
1. Personal Data You Provide
Information that can be used to identify, track down, or get in touch with a specific person is referred to as personal information. This also includes any information that might be connected to personal information. Depending on the site or service you use, we may obtain the following personal data directly from you when you interact with it:
a. Contact details, which often consist of your name, phone number, email address, and/or user account name(s) on social media websites;
b. When necessary, account or registration information—which can include your name, email address, phone number, user account name, and password. If you are a lawyer or other professional services provider, you may additionally include the name of your company, address, phone number, state(s) where licensed to practice, bar number(s), and any professional disciplinary history;
c. Your submissions, which may include the information you choose to enter into forms, text boxes, checkboxes, and document uploads. This includes any data you provide to lawyers when utilizing our services, like online chat sessions and submitting legal questions;
d. Geographic Location Data, but only in the event that you have enabled a location-enabled website or service and your device communicates location data and/or your IP address;
e. Payment information, as may be needed for your purchases of products or services, which typically consists of your credit or debit card number, expiration date, and card verification number;
f. Information from social media interactions (such as Facebook, Instagram, TikTok, YouTube, Twitter, or Google+), interests, physical traits (height, weight), photos, biographical, health, and/or demographic data (gender), and other information that may be included in a personal profile or service;
g. Transaction Data, encompassing details regarding your interactions and usage of our websites, email correspondence, other forms of communication, and applications, as well as your dealings with retailers, associates, and service providers;
h. Responses to surveys;
i. Medical information you choose to provide to an attorney through an inquiry or chat communications, for an attorney to evaluate your legal inquiry;
j. Access to Your Data, but only when you use specific services or interactive features or provide us permission to obtain data on your behalf from another database, user, or third party.
Because you voluntarily provide us with the personal information in each of the above cases, you will be aware of the personal information we gather through our sites and services.
2. Additional Data That We Automatically Gather Using Cookies and Other Technologies
When you use our sites and services, certain technical information may be collected and stored by us or our third-party service providers. For example, our servers automatically receive and gather data about your computer and browser, such as your IP address, browser type, domain name from which you accessed the website or service, device size, and additional hardware or software details. To better serve content to your device and enhance your experience using our sites and services, we may collect information about your device, such as its type, general GPS location, and unique device identifier (UDID) if you access our sites and services from a mobile or other device.
We and our third-party service providers might also gather data about how you use our websites, such as the time and date of your visits, the sections or pages you view, how long you spend on them, how often you visit them, whether you visit sites outside of our network, your preferred language, and other click-stream information.
a. Tracking Technologies and Cookies
b. Opt-Out of Tracking
You have the option to refuse to be tracked online by specific third-party advertising organizations. You may opt-out by going to the websites of Network Advertising Initiative, Omniture, PrivacyChoice, or Digital Advertising Alliance. Note that this does not automatically prevent you from receiving all advertisements—you will may still receive generic ads.
As of right now, we don’t react to “Do Not Track” browser requests. As a result, we may track how you navigate our websites and services as part of our efforts to collect the user data mentioned above. When you visit our sites and services through a link from a third-party website that complies with “Do Not Track” browser signals, the browser signal recognition for that preference will stop as soon as you get to our sites and services.
3. Lawful Grounds for Gathering & Processing Personal Information
We will only gather and process personal information when we have a legal basis for doing so. These legal bases may include:
– Your permission to the processing of your personal data, which you are free to withdraw at any moment;
– When processing personal data is required to fulfill a legal requirement, such as to comply with an ordinance, subpoena, search warrant, or court order;
– When processing your personal data is necessary to safeguard your or another person’s important interests;
– Our rightful interests in maintaining the security and safety of our websites and services;
– Our justifiable objectives in offering and enhancing our websites and services;
– The legitimate interests of our third-party service providers as described above in “Additional Data That We Automatically Gather Using Cookies and Other Technologies.”
4. How We Use Different Types of Data
a. Personal Data You Provide
The personal information you provide may be used by us in any one or all of the following ways:
– To oversee the administration of our websites and services;
– To notify you of important updates, like changes to your account or changes to the terms, conditions, or policies of our sites and services;
– To receive and process payments, to send you emails, bills, receipts, delinquency notifications or other communications related to payment processing and collection;
– To get in touch with you through chat, text, phone, or email as needed by law;
– To fulfill our responsibilities stemming from your acquisition of our services, subscriptions, or any other agreement made between us;
– To operate features such as location-specific services, pricing, and offers, and analysis of data;
– To gather opinions and suggestions in order to enhance our websites and services and personalize your interaction with them;
– To allow you to use private messaging or other channels of communication unique to our website and services so that you may interact with other users;
– To fulfill contractual duties;
– For internal uses, such as data analysis, auditing, and research to enhance our services and goods, or to develop new technologies, goods, or services;
– To assist you in getting in touch with or making an appointment with a lawyer that is listed in our directory, as well as to notify you of forthcoming or follow-up appointments;
– To analyze or study collective or individual trends, or to allow third parties to do so;
– To provide you with updates, security alerts, technical notices, support and administrative messages, and service bulletins;
– To send you advertisements via our websites, applications, text messages, emails, and other forms of contact; to notify you about goods, services, special offers, and other opportunities that we believe will be of interest to you;
– To provide users with technical support and assistance;
– To provide and manage contests, surveys, sweepstakes, giveaways, offers, and other similar activities or events that we or our partners sponsor;
– To enable you to sign up for offers from third parties through our websites and services.
We may also use personal information that we collect for other reasons that are revealed to you at the time of information collection, or with your consent.
b. Additional Data That We Gather Automatically Using Cookies and Other Technologies
The following are ways in which we may use data collected from you using cookies or other technologies:
– To remember you when you return to our websites and applications;
– To track usage, identify and evaluate patterns, and gain insight into behavior;
– To compile collective user demographic data;
– To personalize advertisements and content on our websites and services;
– To carry out measurement and market research in an effort to enhance our websites, content, and services and increase user utility.
5. Sharing Personal and Non-Personal Information
We may share your personal information in the following situations:
– When we hire outside parties to handle certain tasks for us, including upkeep, hosting, data storage, security, analytics and data analysis, payment processing, marketing, distribution of emails and texts, customer support, surveys, and contests;
– To process or reply to your requests, provide you with requested goods or services, or finalize a transaction, the personal information you submit to us through email, online forms, quotes, information requests, purchases, or other submissions through our sites and services, may be shared with third parties that may in turn share or sell your information to a lender, dealer, or other financial entity relating to your online requests;
– When you schedule an appointment with a legal professional, we may share your contact data with the legal professional;
– When you submit an inquiry for an attorney to answer, we may share the details of your inquiry with attorneys;
– When you submit an inquiry for an attorney to answer, we may share your contact data, along with the details of your inquiry, with the responding attorney;
– If you are an attorney member, we may use any information, including personally identifiable information, contained in your Judigo Legal profile and ratings in our ongoing marketing efforts to help develop and focus your practice. If you do not want us using your information for marketing purposes, you can opt out of future use by contacting us at email@example.com;
– Your personal information and the contents of all online communications on or via our sites and services may be viewed and monitored as needed to run our sites and services, including to:
i. Comply with any applicable laws or rules;
ii. Protect our interests in a legal or regulatory proceeding;
iv. Respond to a subpoena, court order, or search warrant, or other legal request, where we reasonably believe that we are required to disclose the information;
v. To report and prevent criminal activity through the use of our sites and services, and to share such information with third parties for the same purposes and to manage associated risks;
vi. Assess and respond when we sincerely believe that there is an emergency that endangers your health and/or safety, the health and/or safety of another individual, or the public at large;
vii. Perform data analysis, auditing, and research to enhance our communications, services, and goods, as well as to develop new ones
– Should Judigo Legal engage in a merger, acquisition, reorganization, sale of its assets by or to another entity, or any other comparable corporate or financial transaction, we might be required to reveal and transfer all of your information, including personal data, to the new entity;
– We may disclose information about you to our affiliates, subsidiaries, and businesses that Judigo Legal and its affiliates buy or merge, including to allow those businesses to goods and services to you;
With your permission, we may share your personal information for any purpose as long as it is disclosed to you at the time we collect the personal information.
We may share your non-personal information with any partners who refer you to our websites or services, and they may use such information for their market research purposes.
We may also share your information with our partners who help us deliver ads to you on websites not operated or managed by us.
6. User-generated material, ratings, reviews, surveys, and profiles
Please note that communications between you and attorneys, including the initial submitted legal inquiry, using our web application (online chat portal) are encrypted and not made public, though we still may share the inquiries and communications with third parties anonymously (without your identity or identifying information).
7. Accessing and Changing Your Personal Information
We recommend that you keep your personal information updated. Depending on the sites or services you are using, you may access or change your personal information in the following ways:
– You can go back to the page on our website where you first submitted the information and follow the steps there to access and modify the personal information you submitted;
– You can access and change your account information, or cancel your account, by logging into the website or service where you registered and navigating to your account;
– You can modify your email settings by going to the corresponding website’s email preferences page or by following the unsubscribe or opt-out instructions found in each email (for additional details regarding email preferences, see “Communications” below);
– By navigating to your mobile device’s settings and checking each application’s permissions, you may also control some aspects of information gathering and use, such as turning off geolocation.
Please email us at firstname.lastname@example.org with any questions regarding accessing and changing your personal information and preferences.
8. Preserving Personal Information
Through our sites and services, we may communicate with you, and you with us, via onsite instant messaging, emails, SMS, or other electronic communication channels.
a. Text Messaging
We might offer text messaging services so that you can use your phone to send and receive messages from us.
b. Opting Out of Communications
Email newsletters and software updates are examples of communications that you may have requested or agreed to receive at some point in time. You can opt-out of getting these communications by one of the following ways:
– Clicking on the “opt-out” or “unsubscribe” option in emails, or following the opt-out/unsubscribe instructions in the communication (e.g, email or text message); or
– Emailing us at email@example.com.
c. Transactional, Account, and Services Communications
Communications received from users as well as communications sent by us or one of our account specialists are often transactional or relationship messages, such as account requests and responses, service requests and responses, and reminders. You may not be able to opt out of receiving these types of email messages since they are necessary for the operation of our sites and services.
d. Opting Out of Promotional/General Communications
Information on goods, services, and features is conveyed through general communications, which may also contain invitations to take part in surveys, special offers, and details about new goods, features, or services. You may opt out of receiving these types of communications by doing the following:
– Clicking on the “opt-out” or “unsubscribe” link in emails, or following the opt-out/unsubscribe instructions in each communication, such as an email or text message; or
– Emailing us at firstname.lastname@example.org.
10. Safeguarding Personal Information
We implement a wide range of technical, physical, and administrative safeguards, such as firewalls, Transport Layer Security (TLS), system alerts, and other information system security technologies, to prevent unauthorized access or use of the information we collect. We also regularly review and improve our information technology systems, facilities, and information collection, storage, and processing procedures. To prevent unauthorized access, disclosure, loss, misuse, and alteration of your personal information, we use appropriate administrative, physical, technological, and data security measures and controls. The Health Insurance Portability and Accountability Act and the Health Information Technology for Economic and Clinical Health Act (collectively referred to as HIPAA) define “protected health information,” and we are required by law to take reasonable and appropriate steps to ensure the confidentiality, integrity, and availability of PHI that is processed by and stored on our sites and services.
Credit card and payment processing is handled by other service providers. Billing information cannot be kept, retained, or used by these service providers for anything other than processing credit cards and payments on our behalf. We use transport layer security (TLS) technology to encrypt the transfer of payment information you provide so that it may be processed by our third-party service providers. This information is not stored on our systems.
Similarly, we do not store electronic chat data directly on our systems; instead, we use transport layer security (TLS) technology to encrypt transmissions between you and attorneys.
But it’s crucial to keep in mind that no solution can ever provide 100% security. As a result, we are unable to ensure that data transferred to or from our services is secure. We disclaim all liability and responsibility for illegal access to our servers and systems. You should always be aware that any personal or protected health information you disclose may be public knowledge, which means that others may gather and utilize it without your permission. Because of this, you should carefully consider whether to submit any sensitive information that you would prefer to remain private. You should also be aware that using the Internet and our sites and services is entirely at your own risk. In the end, you are in charge of keeping all of your personal information private, including any information related to your protected health. Regarding the security of your private or protected health information sent over the Internet, we are not liable to you or anyone else.
11. Connected Pages and Resources
Our websites and services might contain links to other websites or services run by third parties. We have no control over websites or services operated by third parties. We also have no control over third parties’ privacy policies. We make no representations about our association with third parties or our approval or disapproval of their policies or practices, even when we link to their website or display their profiles, banners, or ads.
Additionally, we might include social media tools on our websites and services that let you engage with us and exchange personal information with your social network(s). Your usage of these services may cause personal information about you to be collected or shared, depending on the features. We advise you to check the settings and privacy policies on the social media platform(s) you use.
We do not allow or authorize people under 18 years of age to use our sites or services. We don’t knowingly or intentionally collect personal information from children under the age of 18. We will immediately remove any personal information we may have inadvertently obtained from a child under the age of eighteen.
Our services might enable users who are at least 18 years of age (such parents, guardians, and healthcare professionals) to submit the personal data of minors. These users agree to take full responsibility for the information they submit, use, and transmit.
13. Foreign Users
We are headquartered in the United States. Our sites and services are intended for users in the United States only and are hosted, maintained, and operated in the United States or with cloud service providers who are headquartered in the United States or elsewhere. If you are located outside the United States, be aware that information you provide to us or that we obtain as a result of your use of our sites and services may be processed in, transferred to, and stored in the United States and in any other countries from where our cloud service providers operate. Please be aware that the privacy rules and regulations in particular countries may differ from those that apply in the nation in which you reside. By using our sites and services, you consent to the transfer of your information for processing and storage to the United States and any other countries from which our cloud service providers operate.
14. Privacy Rights
This section complies with the requirements of some applicable U.S. data privacy laws and regulations, such as the Virginia Consumer Data Protection Act, the California Consumer Protection Act, and the California Privacy Rights Act Amendment (collectively, “Applicable Data Privacy Laws”). Residents of U.S. states, commonwealths, or territories with applicable data privacy laws are the target audience for this section.
a. Types of Data We Gather
We may have received the following categories of information from our users over the course of the last 12 months:
– Identifying information, including names, mailing addresses, IP addresses, email addresses, account names, state bar numbers, law firm names, and other comparable identifiers;
– Personal information under Cal. Civ. Code Section 1798.80(e);
– Protected characteristics under federal or California law;
– Commercial data, including for personal property, goods or services acquired, considered, or bought, as well as any purchasing or consumption histories or trends;
– Biometric data;
– Internet or similar network activity, including search and browser histories as well as data about how you interacted with a website, app, or advertisement;
– Geolocation information;
– Details regarding users’ legal issues, including relevant family, medical or criminal history;
– Job or profession-related information;
– Users’ preferences, characteristics, psychological patterns, inclinations, behavior, attitudes, IQ, abilities, and aptitudes, along with inferences drawn therefrom. No “decisions that produce legal or similarly significant effects,” as that term is defined by the Virginia Consumer Data Protection Act (“VCDPA”), are used by or from users’ profiles;
– Sensitive Personal Data, as noted in Section 14.2 below.
b. Sensitive Personal Data
Sensitive personal information may include:
(1) personal data that discloses: (a) a social security number, driver’s license number, state identification card number, passport number; (b) a financial account number, debit card number, credit card number, security codes, passwords, or credentials needed to access financial accounts; (c) exact geolocation; (d) racial or ethnic origin, immigration status, religious or philosophical beliefs, or union membership; (e) the contents of mail, email, and text messages, unless we are the intended recipient of the communication; (f) genetic data;
(2) the processing of biometric or genetic information that uniquely identifies a user;
(3) information about a user’s health or diagnoses;
(4) personal information collected and analyzed regarding a user’s sex life, gender assigned at birth, or sexual orientation;
(5) personal information about a known child.
In order to provide you with services, we may gather and retain specific categories of sensitive personal information (such as account log-in and precise geolocation), either temporarily based on your interactions with our sites or longer with your consent.
c. Sources From Which Information May Be Collected
The following sources provide us with the categories of personal information mentioned above:
– Directly from users;
– Through other visitors to our websites and services;
– From third parties in connection with services we provide;
– Through cookies and other technologies.
d. Use and Dissemination of Personal Information
We share your personal data with the following types of third parties for business purposes: (a) service providers; and (b) third parties to whom you have given permission or directed us to share your personal data in relation to our websites and services. We may share personal information about you for any other purpose(s) disclosed to you at the time we collect your information or with your consent. In the previous twelve (12) months, we have disclosed the personal information described in the categories above for the business purposes listed in section “5” under “Sharing Personal and Non-Personal Information.”
e. “Sold” or “Shared” Personal Data with Third Parties
We may provide third-party marketing partners with information we have about you, including your zip code, IP address, cookie ID, and legal needs or interests. These partners may use this information on our behalf to help us with advertising on our and other sites.
We have given access to third parties, such as our third-party marketing partners, to user personal information falling into the categories mentioned above for advertising purposes within the last 12 months.
As required by applicable data privacy laws, we do not knowingly or intentionally sell or distribute the personal information of customers who we know to be under the age of eighteen without the consent required by applicable laws.
We do not “share” or “sell” your sensitive personal information.
f. Personal Data Preservation
Your personal information may be kept by us for as long as is required to fulfill the objectives outlined in this policy and to provide you with requested goods and services. Further, if retaining your personal information is reasonably required to meet legal or regulatory requirements, settle disputes, stop fraud and abuse, or for other business purposes, we may keep it on file.
g. Your Rights to Access and Delete Your Personal Information under Relevant Data Privacy Laws
In accordance with applicable data privacy laws, you are entitled to the following requests:
– You may request that we provide you with specific information regarding the manner in which we have collected and used your personal information during the previous 12 months or period after January 1, 2022. We will provide you with information about the following after we receive and verify your request: (i) categories and specific pieces of personal information we have collected about you; (ii) categories of sources from which your personal information is collected; (iii) business or commercial purposes for collecting your personal information; (iv) categories of personal information that we disclosed for a business purpose; (v) categories of personal information that we sold or shared about you; (vi) categories of third-parties with whom we have disclosed your personal information; and (vii) business or commercial purpose for selling or sharing personally identifiable information.
– You may ask us to remove any personal information we have about you, subject to specific restrictions and up to twice a year. Unless an exception applies, we shall remove (and instruct our service providers to remove) such personal information from our records as soon as we receive and validate your request for deletion.
h. Exercising Your Rights
To exercise your access and deletion rights described above, or to appeal a decision regarding a previous request, send us an email at email@example.com.
We may require you to provide certain identifying information, such as your name, email address, and place of residence. We may also require additional supporting paperwork, such as proof of identification and residency, while processing your request. Personal information submitted with a request will only be used to confirm the requestor’s identity or authorization to submit the request.
Your request must also: (i) contain enough details to enable us to reasonably confirm that you are the person about whom we obtained personal information or that you are authorized to make the request; and (ii) be sufficiently detailed to enable us to evaluate, assess, and act upon your request.
A genuine request pertaining to your personal information may only be made by you or by someone you have given permission to act on your behalf and who is registered with the California Secretary of State. For your minor child, you may also submit a verifiable request. If you are submitting a request via an authorized agent acting on your behalf, that agent must show that they have written authorization to make the request, and you will need to confirm your identity with us directly unless that agent can show that they have a power of attorney in accordance with Probate Code sections 4000 to 4465.
If we are unable to validate your identity or your authority to make the request, we will not be able to respond to your request or give you access to your personal information. Personal information submitted in a verifiable consumer request will only be used by us to confirm the identity or authorization of the requestor.
We reserve the right to deny your request for the following or any other lawful reason:
– To fulfill the purpose for which we obtained the personal data, deliver the product or service you asked, take steps that are reasonably expected in the context of our continuing business relationship with you, or carry out other obligations under our agreement with you;
– To assess and prevent security incidents; defend against dishonest, fraudulent, or unlawful behavior; or bring legal action against individuals who engage in such behavior;
– To identify and repair bugs or errors that affect our products, sites and services;
– To exercise free speech, protect the right of another to do the same, or any other legal privilege;
– To abide by the California Electronic Communications Privacy Act;
– To participate in publicly funded or peer-reviewed scientific, historical, or statistical research in the public interest that complies with all other applicable ethical and privacy laws, when deletion of the previously consented-to information would likely make the research impossible or gravely hinder its success;
– To permit internal applications that, given your relationship with us, are logically consistent with your expectations;
– To fulfill a legal requirement;
– For other internal, lawful purposes that are appropriate given the circumstances under which you provided the information.
i. Your Right to Correct Personal Information
Considering the nature of the personal information and the reasons for processing it, you have the right to request that we correct any erroneous personal information we may have about you. Unless it is impracticable, unreasonable, or requires an excessive amount of work, we shall take reasonable steps to rectify (and direct our service providers to correct) any erroneous personal information about you that we may have in a prompt and reasonable amount of time after we receive and validate your consumer request.
j. Opting Out of the Selling or Sharing of Your Personal Information
You have the right to refuse to have your personal information “sold” or “shared,” with some exceptions allowed by applicable data privacy laws. Unless an exclusion applies, we won’t sell or share your personal information once we receive, verify, and process your request.
If you would like to request that we not sell any of the personal information we have about you that we have obtained directly from you or from third parties, please email us at firstname.lastname@example.org.
If we legitimately believe that your request is fraudulent, we may reject it based on reasonable and documented evidence. After a year of your opt-out, we may ask you for your consent to sell or share your personal information.
The following transfers of your personal information are not considered “sales” or “sharing” under applicable data privacy laws:
– Transfers of personal information directed by you: When you use our sites and services to intentionally interact with us or a third party, or when you direct us to intentionally disclose your personal information;
– Opt-Outs: If you have chosen not to have your personal information sold or shared, we might nonetheless share an identifier on your behalf so that third parties are aware of your choice;
– Supplier of services: If both of the following requirements are satisfied, we may disclose your personal information to a service provider to carry out a business objective as previously indicated:
* The user’s personal information is not collected, sold, shared, or used by the service provider in any way other than what is required to fulfill its business purpose.
k. Exercising Your Right to Opt Out
You can exercise your right to opt-out by sending us an email at email@example.com. You can also set up an opt-out preference signal in your device’s or internet browser’s security or privacy settings, if applicable.
l. No Discrimination
If you exercise any of your rights under applicable data privacy laws, we will not retaliate or discriminate against you. Unless as allowed by the relevant data privacy laws, we won’t:
– Refuse you products or services;
– Charge you higher amounts for goods or services, including giving you different discount rates or imposing penalties;
– Offer you goods or services of lesser quality or value;
– Indicate to you or threaten that you may receive goods or services for higher prices or of lesser quality or value;
Please note, however, that if the price difference of a good or service is reasonably related to the value of your personal information, we may then charge you a different fee or rate or offer a different level of service.
Additional Relevant Privacy Laws
Certain entities must declare their rules on the sharing of specific types of personal information with third parties in accordance with Section 1798.83 of the California Civil Code. If you are a California resident and you have given us personal information, you have the right to inquire about the categories of personal information we have disclosed to third parties for their direct marketing use. Please send an email to firstname.lastname@example.org with the subject “California Privacy Rights” in order to make such a request. Requests must only be made by email, otherwise, they will not be processed. Requests with incomplete information or that are improperly labeled or sent will not be processed.
If you are a resident of California and under the age of 18, you may request and receive the removal of any content or information you have posted publicly, in compliance with Section 22581 of the California Business and Professions Code. Please send an email to email@example.com with the subject “California Privacy Rights” in order to submit such a request. Please provide any URLs where the content or information is posted, the site(s) or service(s) to which your removal request applies, and the exact content or information you uploaded and are requesting removal of. Please be advised that submitting such a request does not guarantee the entire or thorough removal of the information or content you have uploaded or posted, and that there may be situations in which removal is not required by law or is not permitted.
ONLY FOR NEVADA RESIDENTS: Under SB 220, consumers in Nevada have the option to refuse the sale of their personal data to outside parties. If you live in Nevada and you have given us personal information, you can choose not to have that information sold by sending an email to firstname.lastname@example.org with the subject “Nevada Privacy Right” in it. To confirm your identification and/or the legitimacy of your request, we may ask you for more information.
15. EU Privacy Rights
FOR EUROPEAN UNION RESIDENTS ONLY: In accordance with European data protection laws, you are entitled to:
– ask to have your personal data accessed;
– ask that your personal information be corrected;
– seek the removal of your personal data;
– refuse to have your personal information processed;
– ask that the processing of your personal data be restricted;
– request that your personal data be transferred; and
– revoke your consent.
You also have the option to request that we not use your personal data for marketing. If we plan to use your personal information for such purposes, or if we plan to disclose your information to any third party for such reasons, we will typically notify you (before collecting your personal information).
16. Getting in Touch With Us